Chatbots have arrived to revolutionize the way companies communicate with their audience. Its main objective is to simplify the form of interaction between consumers and suppliers. But, before delving a little deeper into the benefits, do you know what a chatbot is? From English, chat means chat and bot is an abbreviation for robot (or robot in Portuguese). Among the benefits of using chatbots, we can mention the optimization of the response time for any contacts and questions raised by users, the delivery of accurate information and greater results in lead generation. Currently, it is common to find the use of this technology by large companies, such as Facebook Twitter and Google.
So that many users do not know how to differentiate the service performed by an individual from that performed by a virtual chatbot tool. There are 4 ways to use chatbots to improve your customer relationship: Helping people with questions, provide information, Make suggestions for services or products, Automatically book orders. Regardless of the segment Bahrain Phone Number and size of the company, chatbot technology is available to anyone who wants to use it. How does a chatbot work? Chatbots are services used to carry out automated conversations, using pre-defined rules or artificial intelligence. The use of artificial intelligence allows, with each conversation, the interaction with the customer to flow as naturally as possible.
When using artificial intelligence the chatbot has the ability to self-learn during conversations. So he can understand what the user writes and formulate responses according to the context. The chatbot configured by rules is guided by pre-defined commands and responses during its creation. In this way, when the chatbot comes across a question out of context, it will not know how to respond. Chatbot with rules requires knowledge about the target audience, customers and understanding of how this consumer relates to the brand, not to mention knowledge about the sales process and the market as a whole in the creation of rules, conditions and automatic messages.